Welcome to Vidotour

Throughout the annals of time, the histories and peoples of Vietnam, Cambodia and Laos, the present day countries of Indochina, have been intertwined by their shared location on the Indochina Peninsula. More modern history drew them even closer together through the French colonial years and into their struggles for self-determination in the middle of the 20th century.

With their common modern histories, the Indochina countries have developed close relationships to serve travellers. Travel formalities are less onerous than ever before. Transportation infrastructure continues to develop. Accommodation now serves everybody from first-class and 5-Star hotels and resorts, to rustic rural home-stays.

It is no secret that in recent years virus and flu epidemics and the global financial crisis have hit the international travel industry hard. Indochina has also endured calamities of nature over the same period. Yet, through all these trials and tribulations, we have maintained our levels of commitment and focus on delivering the best possible value for truly memorable travel experiences. Read more:

Together with the accolades from satisfied travellers, VIDOTOUR has also been recognized as one of Vietnam’s Top 10 Tour Operators by the Vietnam Tourism Association and nominated for the Vietnam Creative Travel Company award.

With operations beginning in May 1990, Vidotour has been part of Indochina and Southeast Asia’s journey from isolated backwaters to exotic travel destinations. Along the way, we have played a significant role in introducing Indochina and Southeast Asia to the world.

We look forward to extending the hospitality of Southeast Asia to you soon.

About us

VIDOTOUR has always emphasized the need for employees’ professional development, especially through training and education. VIDOTOUR encourages and helps its employees to attend MBA programs, general management, financial, tourism industry and language courses. As a responsible tour operator, VIDOTOUR has also made a strong commitment to contributing to the development of its destinations. We endeavour to design our tour programs and conduct them to benefit both our clients and the local communities. Over the years, we have been involved in various charitable activities to help the needy and underprivileged people. These activities include:

  • Granting a scholarship to a Vietnamese pianist, Mr. Nguyen Hong Minh, to study for a Master's Degree at the Royal Academy of Music, London.
  • Giving financial aid to the Nguyen Dinh Chieu School, a charitable school for the blind in Hanoi.
  • Facilitating key employees to participate in the executive training courses at the Hanoi School of Business in conjunction with Dartmouth College's Amos Tuck School of Business.
  • Taking part in various activities to raise funds for Vietnamese handicapped children.
  • Building a new kindergarten in Hoa Lu, Ninh Binh in northern Vietnam.
  • Sponsoring the construction of additional classrooms at Cam Ha kindergarten in Tra Que, Hoi An.
  • Paying numerous charitable visits to help alleviate the grief of orphans and poor children.
  • Helping victims of natural disasters and mishaps.
  • VIDOTOUR has contributed to the development of the nations of Indochina and will continue to do so for many years to come.

1990 - 1991: VIDOTOUR was one of the first private Vietnamese companies to offer inbound tour services in Vietnam. In 1990, the company opened small representative offices in Hanoi and Ho Chi Minh City.

1992 - 1993: By the end of 1993 VIDOTOUR had grown with 25 staff members and had moved into new offices. 1993 also saw the opening of VIDOTOUR Hue office, with a staff of two.

1994 - 1996: In 1995, VIDOTOUR created its travel insurance division, which provided the country's best medical evacuation and emergency services. In 1996 VIDOTOUR acquired Samifana Indochina, a highly respected destination management company covering Vietnam, Laos and Cambodia. VIDOTOUR became VIDOTOUR Indochina Travel, expanding its services to Laos and Cambodia.

1997 - 1999: VIDOTOUR continued to grow at a remarkable rate, with staff added at offices in Ho Chi Minh City, Hanoi, Hue and Da Nang. During this time, VIDOTOUR recruited specialists capable of working with Italian, German, French and Scandinavian clients.

2000 - 2001: VIDOTOUR opened two new offices in Phnom Penh and Siem Reap, raising the total number of staff members to over 100 full-time employees.

2001 - 2003: VIDOTOUR obtained its International Travel License. Key members of VIDOTOUR’s management team graduated in International Executive Development Programmes in the U.S.A. at the University of California Riverside and the Amos Tuck School of Business Administration at Dartmouth College.

2003 - 2004: The representative office in Phan Thiet was opened in June 2004, enabling the company to further expand its presence at all the main gateways and destinations in Indochina. At the same time, VIDOTOUR's ranks continued to grow to nearly 150 full-time staff members.

2004 - 2005: From May 18th – 22nd 2005, VIDOTOUR celebrated its 15th Anniversary. The entire staff and management team gathered in the ancient town of Hoi An to participate in games, festivities, activities and competitions. Founded by just two people, VIDOTOUR now had more than 160 staff members throughout Vietnam and Cambodia.

2005 - 2006: VIDOTOUR continues to create new and innovative itineraries to match the needs and aspirations of clients. In 2006 we introduced a wide range of Cambodian programs to reflect the growing interest in this destination as well as increasing our profile in the MICE and incentive market.

2006 - 2007: VIDOTOUR management and staff strive to search for unique and interesting itineraries in Indochina to provide our partners with more alternatives that suit the ever-increasing demand. Our MICE and incentive market share has continued to broaden thanks to our efforts to develop exclusive programs and to attend to every detail. More importantly, our communications with our friends and partners have been fostered better than ever which has resulted in more efficiency.

2007 – 2008: The Company celebrated its 18th anniversary and for the second consecutive year VIDOTOUR was honoured as Vietnam Top Ten Tour Operator by the Vietnam Tourism Association.  Additionally, also for the second consecutive year, it became the first Vietnamese incoming agency to fulfill the criteria for the TINTKO Independent Tour Guide Quality Seal.

2008 – 2009: For the third consecutive year, 2008 saw VIDOTOUR honoured as one of Vietnam’s Top Ten Tour Operators by the Vietnam Tourism Association. The total number of employees increased to 246.

2009 - 2010: A difficult year for the travel industry worldwide. However, VIDOTOUR emerged unscathed and continued to develop and add products to meet the need of discerning travelers.

2010 - 2012: VIDOTOUR opened a new office in Vientiane, Laos, raising the total number of employees to 263. VIDOTOUR was honoured to be recognized as one of the Top Ten Tour Operators 2011 in Ho Chi Minh City.

VIDOTOUR is recognized as the leader in providing inbound travel services in Vietnam, Laos and Cambodia.

For more than two decades, VIDOTOUR has custom-designed itineraries for tour operators, travel agencies and individual travelers.

VIDOTOUR now handles inbound travel services for over 300 companies worldwide.

Here are just some of the reasons why the world's best travel agencies, wholesalers, incentive planners and tour operators choose VIDOTOUR as their partner in Indochina:

We guarantee a 24-hour response time for all inquiries.Senior staff members are on call 24 hours a day, seven days a week to resolve any problem or emergency that may arise.

We monitor customer satisfaction through the use of comprehensive customer questionnaires.We constantly update our destinations and activities based on new attractions, customer feedback and client recommendations.We produce an annual brochure and CD-ROM featuring a full range of itineraries, country information, high-resolution photo gallery and sales tips.

We provide professional and helpful tour guides that speak English, French, German, Spanish, Japanese and Italian fluently, making our trips much more enjoyable.

We provide customized tours and tariffs to suit the specific needs of our partners.

We publish quarterly newsletters and monthly e-news providing up-to-date information on the rapidly changing travel scene in Indochina.

We provide full support to our partners, including in-house training, familiarization trips, email news updates, and visits by our marketing and front-line staff to client offices and trade events around the world.

We operate fully staffed offices in Ho Chi Minh City, Hanoi, Hue, Da Nang, Phan Thiet, Phnom Penh, Siem Reap, and Vientiane.

All correspondences concerning reservations and bookings are handled at the Head Office in Ho Chi Minh City, Vietnam.

HO CHI MINH CITY (HEAD OFFICE)
145 Nam Ky Khoi Nghia Street, District 3
Ho Chi Minh City, Vietnam
Tel: +84 (0)8 3933 0457
Fax: +84 (0)8 3933 0470
Email: marketing@vidotourtravel.com
Website: www.vidotourtravel.com

HANOI
206 Au Co Tay Ho
Hanoi, Vietnam
Tel: +84 (0)4 3734 5429
Fax: +84 (0)4 3734 5430
Email: hanoi@vidotourtravel.com

HUE
10 Tran Thuc Nhan Street
Hue, Vietnam
Tel: +84 (0)54 382 4813
Fax: +84 (0)54 382 4815
Email: hue@vidotourtravel.com

DANANG
760 Tran Cao Van Street, Thanh Khe District
Da Nang, Vietnam
Tel: +84 (0)511 371 2790
Fax: +84 (0)511 371 2791
Email: danang@vidotourtravel.com
 
PHAN THIET
65 Nguyen Dinh Chieu, Mui Ne
Ham Tien, Phan Thiet, Vietnam
Tel: +84 (0)62 384 7699
Fax: +84 (0)62 384 7727
Email: muine@vidotourtravel.com
 
PHNOM PENH
197A, Norodom Blvd., Sangkat Beungkengkorng I
Khan Chamkarmorn, Phnom Penh, Cambodia
Tel: +855 (0)23 987 876
Fax: +855 (0)23 210 531
Email: vidotour.pnh@online.com.kh

SIEM REAP
No. 153, Street 6 (Airport Road) Sangkat Svay Dangkom
Khan Siem Reap, Siem Reap, Cambodia
Tel: +855 (0)63 963 686
Fax: +855 (0)63 963 687
Email: vidotour.rep@online.com.kh

VIENTIANE
1st Floor of AIS Asia Building, Samsenthai Road,
Ban Anou, Chanthabouly District, Vientiane, Laos
Tel: + 856 (0)21 241 989
Fax: + 856 (0)21 241 990
Email : info@vidotourlaos.com

VIDOTOUR acts as an intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services. VIDOTOUR is, therefore, not responsible for any loss, injury or damage sustained by the traveler, including those occurring outside of the touring programs. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the traveler. Programs, prices, services and conditions are based on those valid at the time of quoting and are subject to change without notice before or during the tour. Participation on any tours implies full agreement to the above conditions by all parties involved.

Travelers are strongly advised to take out medical and health insurance for the duration of their trip. VIDOTOUR does hold Public Liability Insurance which covers accidents as a result of a third party to the maximum amount of USD1,000,000 per claim.

Deposits are required for group business in which total outstanding amount exceeds US$10,000. A deposit of 50% should be made not less than 14 working days prior to guests’ arrival. Flight tickets must be paid in accordance with regulations of the airlines.  Any hotel deposit requirements will be advised on a case by case basis.  Cancellation fees will be charged for issued flight tickets, issued visas and according to hotel policies. Otherwise cancellations will be charged according to the following schedule.

Days prior to pax arrival Cancellation charge

  • > 30 days - No Charge
  • 15 - 30 days - 10%
  • 7 - 14 days - 30%
  • 4 - 6 days - 50%
  • < 4 days - 100%

Full settlement should be received no later than 14 working days prior to guest's arrival. This payment should be processed by telegraphic transfer. Please contact Vidotour for details.

Mai founded VIDOTOUR in 1990, and was a pioneer in promoting international- standard tourism services in Vietnam.

She studied Finance and Economics at the University of Ho Chi Minh City, and later added a qualification in tourism management.  She also attended an International Executive Development Program for Vietnamese Managers at Dartmouth College's Amos Tuck School of Business in the United States. She has travelled extensively throughout North America, Europe and Asia, attending travel conferences and cementing partnerships with the world's leading tour operators, travel agencies and wholesalers.

Nguyen Tuyet Mai

President & CEO

Nam has been with us for 18 years and had experienced different key roles in the company before he was appointed Vice President. His expertise and dedication plays an important part in our success. Nam is now solely and fully in charge of the operations for our two key accounts.

Nguyen Xuan Nam

Vice President

Dung has been with the company since its inception in 1990. She acts as VIDOTOUR's liaison with Vietnamese government offices, manages the company's cash flow and oversees the company's human resources. She completed a 4-month International Executive Development Program (IEDP) at the University of California, Riverside in June 2003. She currently holds the position of Vice President.

Duong Kim Dung

Vice President

Alastair, a graduate of Scotland's Heriot-Watt University and a qualified chartered accountant, has worked in finance in Vietnam since 1996. Alastair manages the company's finances, particularly credit facilities, outstanding balances and remittances.

Mr. Alastair James Macfie

Chief Financial Officer

Phuc has been involved in the travel industry since 1992, during which he has gained a comprehensive understanding of the cultures and customs of our clients’ countries, in part due to his extensive travel. With a sound knowledge of tour programs in Indochina, Phuc is the ideal choice to lead the Product Department and manage both VIDOTOUR’s own products and those specially tailored to your requirements. A keen linguist, Phuc is fluent in both English and French.

Nguyen Thien Phuc

Director of Product

Ky trained as a teacher at Hue University before becoming a full-time tour guide with VIDOTOUR. This job offered him an opportunity to better understand all parts of Vietnam. In 1998, he was promoted to Manager of our Hue office and handled all operational aspects of our business in central Vietnam. In June 2003, he completed the International Executive Development Program (IEDP) at the University of California, Riverside.

Nguyen Xuan Ky

Hue Branch Office Manager

Khoi joined the company in 1996 as an operations executive. In 1998 he became our specialist for Laos and Cambodia. For several years, he has been holding the position of Sales Manager. Khoi was recently appointed as Director of Sales; this promotion is the result of his outstanding performance and great contribution to our success. In his new position, Khoi will be responsible for the overall operation of our Sales Department. From now on, he will be your key contact in Sales.

Tran Trong Dinh Khoi

Director of Sales

Tuan joined VIDOTOUR’s Ho Chi Minh City Office in early 2006 after working over 7 years in the field as Operations Manager. Equipped with a B.A. degree, open-mindedness and sociable personality, Tuan quickly establishes and maintains good relationship with all suppliers and hotels and colleagues in the head office. His diploma in Communications and Negotiation Skills issued by Kent College, Australia greatly help him complete his assignments. Currently, he is responsible for contracting activities at our head office and the main contact for daily tour operations in the southern part of Vietnam. Tuan was recently appointed as Director of Operations.

Doan Van Tuan

Director of Operations

An graduated from the Ho Chi Minh City Economics University with a degree in finance. He has more than 8 years of experience in accounting and finance. An joined VIDOTOUR in 1999 and was promoted to the position of Assistant Chief Accountant in 2001. In 2003, after completing a professional course for human resource management, An was appointed as Human Resources Manager where he manages the company’s recruitment, compensation and benefits, training and development, and other administrative affairs.

Hoang Xuan An

Human Resources Manager

Chau has been with VIDOTOUR for more than 16 years. Besides assisting our DOS in supervising the Nordic market, Chau is a specialist for our Asia and Australasia markets. From tailor-made packages and programmes to brochure itineraries, he is your reliable travel consultant.

Nguyen Bao Chau

Assistant to DOS / Head of

Asia & Australia Market

Linh was promoted to her current position after working in several positions in the Accounting Department. Linh is now in charge of daily operations of the Accounting Department in addition to dealing with local partners. An adventure lover, Linh spends most of her free time exploring new destinations around Indochina.

Nguyen Thi Ngoc Linh

Chief Accountant

Thi joined VIDOTOUR in 1992 as a tour guide. In 2009, he transferred to the Operations Department at the head office in Ho Chi Minh City. Starting in 2010, Thi began working in the Product Department and in mid 2011 he was promoted to Product Manager. Hailing from Can Tho, the largest city in the Mekong Delta, Thi studied English at Can Tho University and worked as a high school English teacher before joining the VIDOTOUR team. He has a passion for creating new, innovative and responsible products and still occasionally goes out in the field as a tour guide.

Nguyen Khac Le Thi

Product Manager

Huynh graduated from Hue University with a B.A. degree in French. After graduation, he began his career as a French-speaking tour guide in central Vietnam and thereafter joined VIDOTOUR’s Hue office in 1994. Huynh opened VIDOTOUR’s office in Da Nang in 2000 where he currently serves as the Chief Representative.

Dao Huynh

Chief Representative,

Da Nang Office

Ms. Anh graduated from Hue University in 1996 and joined the VIDOTOUR team the same year. She loves her job and is very enthusiastic about travel. She was recently appointed as Deputy Branch Manager for Hue office.

Huynh Thi Ngoc Anh

Deputy Branch Office Manager,

Hue

Huong is a graduate of the Foreign Languages Faculty, Hanoi University and has been with VIDOTOUR since 1993. Besides being our Hanoi office manager, Huong was recently appointed as Branch Office Director.

Dinh Thi Thu Huong

Branch Office Director, Hanoi

Huong joined VIDOTOUR in 1991 after graduating from Hanoi Commercial University with a degree in finance and accounting. Huong began her career in the Reservations Department before being promoted to Accounting Manager, a position she has held for 20 years.

Tran Thi Thu Huong

Accounting Manager,

Hanoi

Chung has been working in the travel industry since 1998 after graduating from the French faculty, the National University, Hanoi. He joined Vidotour in 2002 with the responsibilities of tour operations. Appointed as Deputy Branch Office Manager in Hanoi, he is knowledgeable in tour products and local services in the northern region.

Cao Quoc Chung

Deputy Branch Office Manager, Hanoi

Based in Phnom Penh, Vothy looks after our Cambodia operations including customer care and product development. He joined the travel industry in early 1998 and teamed up with us in 2000 to set up the VIDOTOUR offices in Cambodia.

Vothy Rith Om

Country Manager,

Vidotour Cambodia

Mrs. Kay Chantha used to be a French language teacher before joining VIDOTOUR as Branch Office Manager at our Siem Reap Office in 2002. She is responsible for all operational aspects of the company in Siem Reap area.  With her rich working experience and professional background, she has quickly established and maintained strong relationships with all the hotels and other suppliers of the assigned region. Chantha is fluent in both French and English.

Kay Chantha

Office Manager, Siem Reap